Still here after launch.
Still accountable.
Systems do not stop needing attention after launch. BespokeForge stays embedded, monitoring, patching, and keeping everything running at full operational capacity, long after delivery.
Structured partnerships.
Most retainer clients came from a Build engagement. BespokeForge built the system, owns the documentation, and the continuation needs no handover. If you are not a past Build client, every retainer begins with a technical onboarding so BespokeForge can operate your systems to the same standard.
What's covered.
Every retainer tier includes the full operate pillar, systematically applied to your environment.
WordPress core, plugins, and themes updated systematically with staging verification.
Daily automated backups with documented recovery procedures and periodic restoration tests.
Continuous vulnerability scanning, firewall management, and malware prevention.
24/7 monitoring with instant alerts and documented incident response protocols.
Management of hosting environment, DNS records, and domain lifecycle.
Priority support per retainer tier with documented escalation paths.
Site down? Security breach?
Partner and Embedded clients have access to emergency protocols with priority escalation. If you are not yet a client but facing a critical situation, get in touch immediately.
Straight answers. No pitch.
Depends on the tier. Maintain (€1,200/mo) covers 24/7 monitoring, updates, security patches, dedicated monthly hours, and emergency incident handling. Partner (€2,500/mo) adds expanded hours, strategic technical input, CRO and analytics, workflow automation systems, and a dedicated Slack channel. Embedded (€5,000/mo) is BespokeForge as your full technical department: maximum hours, quarterly roadmap planning, and priority on every incident.
24 hours on Maintain, same-day on Partner, and immediate priority response on Embedded. Critical incidents are prioritised regardless of tier: if your site goes down, BespokeForge responds.
Yes. Retainers run for a three month minimum to reach steady state, then roll monthly and can be cancelled or adjusted with 30 days notice. No annual lock-in. If your needs change, BespokeForge adapts.
New features, major rebuilds, or scope outside the defined tier hours. Those are handled as separate scoped engagements, and you'll be told clearly before anything outside scope is touched.