We don't disappear.
After launch.
Ongoing operations, monitoring, and maintenance, structured as a partnership, not an afterthought. Every system we build stays running at full capacity.
Structured partnerships.
Choose the level that matches your operational needs. All tiers include monitoring, security, and documented incident response.
What we handle.
Every retainer tier includes the full operate pillar, systematically applied to your environment.
WordPress core, plugins, and themes updated systematically with staging verification.
Daily automated backups with documented recovery procedures and periodic restoration tests.
Continuous vulnerability scanning, firewall management, and malware prevention.
24/7 monitoring with instant alerts and documented incident response protocols.
Management of hosting environment, DNS records, and domain lifecycle.
Priority support per retainer tier with documented escalation paths.
Site down? Security breach?
Retainer and Partner clients have access to emergency protocols with priority escalation. If you are not yet a client but facing a critical situation, contact us immediately.
Straight answers.
No pitch.
Depends on the tier. Maintenance covers updates, monitoring, security patches and incident triage. Retainer adds dedicated hours, content and feature updates, backup testing, and emergency handling. Partner adds strategic input, expanded hours, CRO support, and a dedicated Slack channel.
72 hours for Maintenance. 24 hours for Retainer. Same-day for Partner. Critical incidents are prioritised regardless of tier.
Yes. Retainers run monthly and can be cancelled or adjusted with 30 days notice. No annual lock-in.
New features, major rebuilds, or scope outside the defined tier hours. Those are handled as separate scoped engagements — we'll tell you clearly before we touch anything outside scope.