Maintain
€1,200 a month
- Updates, backups and monitoring, server included
- Uptime, security and performance watched
- Changes within the agreed scope
- A quarterly performance review
- Incidents handled in a written window
Operate
The engineer who runs it, still there while it runs.
A website support and maintenance retainer keeps BespokeForge on your systems after the build: watched, maintained and improved by the engineer who knows why every part is there.
Three retainers
The engineer who runs it, kept on the system.
- Maintain€1,200 a month
- Partner€2,500 a month
- Embedded€5,000 a month
Each takes one of three places. No VAT is added.
Retainers
Three ways to keep the engineer.
Every retainer starts from a system BespokeForge built or audited.
Partner
€2,500 a month
- Everything in Maintain
- Technical input on what to build next
- Automations built and maintained
- Escalation ahead of other work
- A direct channel, not a ticket queue
Embedded
€5,000 a month
- Everything in Partner
- The whole technical function, not a slice
- Quarterly roadmap and architecture planning
- Incidents handled ahead of every other client's work
- A direct line to the person who runs it
A month on a retainer
Watched, fixed, improved, reported.
Watch
Uptime, security and performance, checked continuously.
Fix
Incidents handled inside the written window, by the engineer who runs the system.
Improve
The agreed work for the month, in priority order.
Report
What changed and what comes next, in plain words.
The audit
Every engagement starts with the audit.
A free 25-minute call first, to confirm the problem is one BespokeForge can solve. Then the audit: a written record of the whole system and what to do about it.
€450 fixed, credited against a build or a retainer
What the audit covers
- Infrastructure: servers, DNS, CDN, security, deployment
- The site: speed, structure, search, accessibility
- Data: where customer records live and how they move
- Automations: what runs, what fails, what is missing
- What to do about each, in order
- Yours to keep, whatever you decide next
Three places
Three clients at a time.
Each Technical Partner client gets the principal engineer's direct attention. A fourth would take it from the other three, so the places are capped. SearchOps and Upkeep never take one.
Takes one of the three places
- A build: Foundation, Growth or Flagship
- A retainer: Maintain, Partner or Embedded
Never takes one
- SearchOps
- Upkeep
Questions
Questions this usually comes down to
Yes, after the audit. It records what is there, and the retainer takes the system on as it stands or after the fixes it names.
It is written into the retainer: the systems, the response window and the work each month covers.
Maintain includes the server and changes within scope, and takes one of the three places. Upkeep is care for a finished site, without the server.
€450, fixed, credited against a build or a retainer. The 25-minute call before it is free.
Start here
Keep the engineer on the system.
A free 25-minute call confirms the problem is one BespokeForge can solve. If it is, the audit follows: €450, fixed.